AMERICAN EXPRESS EXPERIENCE

Adapt to the digital environment with branded content that interests and entertains.

We successfully apply the keys to audiovisual entertainment in a weekly format that brings content closer to the client and brand..

CLIENT

American Express

SERVICES

Strategy / Planning / Project direction / Content / Production / Video making / Streaming / Editing and post-production / Design / Influencers

01 CONTEXT

During the pandemic American Express stopped holding its successful physical Entre Amigos Program events. To continue offering exclusive experiences to its customers, We design a top of mind digital content strategy.

02 CHALLENGE

We detected that the proliferation of digital brand content during the confinement of 2020 lacked the resources of large audiovisual products. A sea of ​​webinars, conferences and streamings without the rhythm or narrative resources of the medium, that end up becoming tedious.

Our obligation was to create and produce brand products as interesting as the content that the viewer/user can find on TV channels., OTT platforms or social networks.

03 SOLUTION

We devised an audiovisual format to offer exclusive content to American Express holders every week.. They would be a translation as faithful as possible of the physical events, moving into themes specific to brand territories. But, above all, It would be a product that takes advantage 100% the resources of the online environment to capture the attention and interest of the audience from the first moment.

Brief content capsules that avoid the viewer's attention loss, intense rhythm, audience participation in live chats and contests, constant content advancements that spark curiosity to stay connected, possibility of watching the broadcast live and on demand, etc.

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04 DISCOVER THE KEYS OF THE PROJECT

—— Optimize the possibilities of the online environment by encouraging public interaction with live chats and sending questions.

—— Generate short and direct content, very well balanced between the informative and the entertaining.

—— Adapt to current consumer habits by offering live and on demand consumption.

—— Achieve packaging a product designed specifically for the brand's customers, but as attractive as any other audiovisual product that they have at their disposal.

05

DEVELOPMENT

Digital narrative + brand territories + exclusive content = public interest

Our cover letter could not leave users indifferent. So we organized an exclusive Ara Malikian concert with a backstage pre-show and a post-concert interview.. The event was broadcast via streaming and to carry it out we built an impressive set and we had a multi-camera production worthy of any top-level television broadcast.. Connected users had the opportunity to comment on the concert in a live chat and get to know the artist in depth thanks to the content before and after the show..

The second of the contents revolved around haute cuisine. Michelin star chef Julián Mármol opened the doors of his restaurant Yugo The Bunker to tell us the biggest secrets of his cuisine. A series of short and very attractive pills chained together to learn high-level concepts about Japanese gastronomy but in a very entertaining way thanks to the application of challenges, rankings and other elements of a TV program. As a culmination, Users who saw this content were eligible for a dinner to 2 at the restaurant by participating in a contest through American Express networks.

Toni Nadal was the absolute protagonist of our third content. An hour of live streaming in which users were able to ask Rafa Nadal's mentor all kinds of questions. Elite sport and techniques that lead to success applied to the business environment from the hand of one of the most prestigious coaches and speakers in the country. And as icing on the cake, the draw for a racket signed by Rafa Nadal.

The last content of this program took us to know the legendary wineries of Marqués de Riscal together with one of the best sommeliers in Spain. There we had the privilege of opening a Gran Reserva bottle with more than 60 years old for our expert to taste. We also learned the perfect pairings for the most typical dishes of the Christmas holidays and were amazed to discover the foods that are enemies of wine. In the last part of our content, Sommelier Jon Andoni Rementería answered users' questions in a live streaming video chat.

All content was released with the day and time of release and remained available during the following 72 hours. We thus adapt to what is already a standard for the consumption of audiovisual content. (the on demand model) but enriching live consumption with another layer of content (through contests and interaction) and causing a greater feeling of exclusivity and urgency (establishing a time limit on access to the platform).

The communication strategy included a mailing plan to the American Express database and the creation of its own platform to host the content in an environment 100% created for the occasion.

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